The September 11 storm left a lot of Converse roofs bruised. Get a straight answer about your roof, whoever knocked first.
On September 11, 2026, hail up to 1.5 to 1.75 inches across hit east San Antonio, and Converse sat right in its path along with Kirby, China Grove and St. Hedwig. That is ping pong ball to golf ball size. Within days, roofing trucks were on every street. Here’s what the storm likely did to your roof, how a claim generally works, and how we run a job here.
Converse is its own city, sitting off Interstate 10 and Loop 1604 next to Joint Base San Antonio-Randolph. Most of the housing is tract subdivisions, much of it built since 2000, with older streets from the 1970s to the 1990s. Houses built together have roofs of the same age, shingle and weak spots, so when one needs a new roof after hail, the ones beside it often do too.
Richard Puigdomenech, who owns PCG Roofing, has a little over 20 years in construction. When you fill in the form, you are talking to the owner from the first call.
Hail damage on an asphalt shingle roof is easy to miss from the yard: bruised spots where the granules were knocked loose, cracked shingles, dented vents and gutters. We inspect the roof and show you the damage. If it came through fine, we say so.
After the September 11 storm, many Converse homeowners are asking about claims. Filing is your call. The claim is between you and your insurer. If you’ve never filed a roof claim, we explain how one runs.
When an older subdivision roof takes a direct hit, replacing it is often the sensible fix. Our crew works quickly on a shingle replacement and leaves the property clean.
Hail hits the shingles under a solar array just as hard as the rest of the roof. We take the panels off, do the roof work, and put them back.
A few questions sort out any roofer quickly. Can you read the whole contract before you sign it, and does it make sense to you? Who will you speak to if something comes up next year? Do their reviews go back further than this storm season? What happens after the last insurance payment comes in?
Our answers: Richard writes his contracts in plain English, so a first-time homeowner can follow every line. If a term is unclear, ask, and he’ll explain it before you sign. Put the other questions to us too. You should hear a clear answer to each one.
Most Converse houses have composition shingle roofs, either the builder’s original or a first replacement. A shingle that has spent fifteen or twenty summers in the South Texas sun is already more brittle than a new one, and hail that a fresh roof would shrug off can crack it. The damage doesn’t always leak right away. It shows up later as granule loss, bare spots and water getting in during the next heavy rain.
Golf-ball hail leaves marks you can often spot from the ground. Check for granules piled at the bottom of a downspout, dents in the gutters or the metal vents on the roof, dings on a car or a patio cover that sat out during the storm, and torn window screens on the side of the house that faced the hail. None of these proves the roof is damaged. Each one is a good reason to have it inspected.
Newer homes need checking too. A roof that went on within the last ten years can look perfect from the street and still have bruised shingles that will age faster than the rest. The inspection is free, so there’s no reason to guess.
It starts with a free inspection, then we talk through your options: a repair, a full replacement, or leaving a sound roof alone. If your insurer approves the work, we build to the approved scope.
Insurance money on a roof often arrives in more than one payment, and the last one can take a while. Keep your paperwork in one folder, note the dates you hear from your insurer, and call us with any question along the way.
It may have. Hail up to 1.75 inches hit Converse and the rest of east San Antonio, but hail lands unevenly and some roofs came through fine. A free inspection is the way to know for sure.
Ask to read the whole contract before you sign, check how far back the reviews go, and ask who you will talk to if something comes up later. Ask us the same things.
Nobody can tell you that before the adjuster visits. Coverage depends on your policy, and the adjuster, who works for your insurance company, decides what is approved. If you file, we can meet the adjuster at your house.
It depends on the size of the roof, the weather and the material. Ask when you sign and we will tell you what to expect for your house.
Yes, one company does the panels and the roof.
Yes. Converse is an incorporated city in Bexar County, off Interstate 10 and Loop 1604 next to Joint Base San Antonio-Randolph, with its own city government.
Reviews left by Puigdomenech Contracting Group customers on Google, shown word for word.
Richard was able to help me throughout the entire process. I have no experience in these types of claims but Richard was very patient in answering my questions and concerns. He gets the job done like he guarantees. I've referred him to my neighbor after showing my roof off and he's about to get his fixed also. Richard is your go to guy when it comes to replacing your roof. His crew was able to uninstally 27 solar panels and put them back on with no issues, taking over and guaranteing workmanship on the panels also.
My wife and I were new home owners at the time and very afraid of being burned by the insurance company and any roofers we selected. Puigdomenech came recommended to me by my neighbor, and I am thankful they were. Naturally, my wife and I very wary of any potential scammers, but at the same time we were ignorant of the process. Richard, with Puigdomenech, was very patient in explaining the process we could expect when submitting a claim to have the roof repaired. As further assurance, everything was laid out in hand written contracts, in plain English without all that "Legal-ese." The actual roof work was done quickly and looks fantastic. In the years we have had the roof I have not seen a single issue. Unfortunately for Puigdomenech, our insurance company was less than kind and sent these roofers on a years long ordeal in an attempt to obtain final payment. Puigdomenech did not wish to involve my wife and I for fear of stressing out the new home owners, and we thank them for that. But I am pleased to say we were able to obtain final payment (and no longer support that insurance company). Long story short, we highly recommend Puigdomenech Contracting. They are clearly a reputation and reliability first company. I would definitely recommend them for any contracting needs.
Have used Puigdomenech twice and have Found them to be very professiona and pleasant l from Initial telephone call to work carried out. Arrived on time friendly and hardworking. Left everything clean and tidy. Even replaced a couple of missing tiles. Will be using them for my properties in San Antonio also.